Return & Replacement Policy
We want every order to arrive as described. Nothing in this policy limits rights that cannot lawfully be excluded under applicable Indian consumer law.
Request within 3 days
Email bhakthination@gmail.com within 3 calendar days of delivery if an item is damaged in transit, defective, incorrect, missing or materially different from its description. Include the order number, an explanation and clear photographs.
Unboxing evidence
For transit-damage, missing-item or incorrect-item claims, keep the full packaging. A continuous unboxing video showing the sealed outer package, shipping label and complete contents is strongly recommended wherever reasonably possible. Statutory remedies are not refused solely because video was unavailable where applicable law provides otherwise.
Condition
Unless the item arrived damaged, defective or incorrect, it must be unused, unworn and returned with all components and original packaging. Damage from misuse, water, perfume, chemicals, impact, normal wear or failure to follow care guidance is not eligible.
Process
- Contact us within the request window.
- Wait for written approval and return instructions.
- Pack every supplied component securely.
- After receipt and inspection, we confirm the resolution.
Replacement or refund
For an approved claim, we may offer a replacement subject to availability, or a refund where replacement is unavailable or otherwise required. Reasonable return-shipping costs for a verified Bhakthination error or defect are borne by us.
Refund method
Approved prepaid refunds go to the original payment method. Approved COD refunds are transferred to the verified Indian bank account or UPI ID supplied securely; we never ask for an OTP or PIN. We aim to initiate approved refunds within 5–7 working days after inspection, with additional bank processing time possible.